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Financial Hardship & Support FAQs

  1. What to do if you’re struggling to make payments
    Please contact us at admin@medicred.co.uk and set up a time for us to discuss your financial circumstances and how we can best assist you to make your payments
  2. Can I take a payment holiday?
    Please contact us at admin@medicred.co.uk and set up a time for us to discuss your financial circumstances and how we can best assist you to make your payments. Payment holidays are assessed case-by-case based on financial difficulty. Please contact us early to discuss your options.
  3. Where to get debt advice
    You can get free, impartial advice from MoneyHelper (www.moneyhelper.org.uk), StepChange, or Citizens Advice.
Updated on 27 August 2025

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