How to Make a Complaint
At Medicred, we are committed to putting customers at the heart of our service. If you are dissatisfied with any aspect of our service, we want to hear from you. You can make a complaint anytime by:
Email: compliance@medicred.co.uk and admin@medicred.co.uk
Telephone: +44 (0)20 3488 4284
Post: Medicred, 725 Fulham Rd., London SW6 5UL, United Kingdom
Medicred acknowledges all complaints within five business days of receipt, confirming the name and contact details of the person handling the case.
We aim to resolve complaints within 8 weeks. If you are not satisfied with our response, or if 8 weeks have passed, you can refer your complaint to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or call 0800 023 4567.
