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Patient Support and Experience

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Patient Support and Experience #

  • What support do patients receive during their loan?

    Patients have access to our customer care team for any questions, changes to payment dates, or general account queries throughout the entire loan term.  

  • Does Medicred contact the clinic about payment issues?

    No. Medicred manages all payment queries and collection activity directly with the patient. The clinic is not involved.  

Updated on 18 December 2025

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