What is the clinic responsible for?
Your clinic is responsible for:
- Introducing finance as a payment option.
- Sending patients their application links.
- Confirming treatment start dates.
- Informing Medicred of any changes, delays, or cancellations.
What is the clinic not responsible for?
Your clinic is not responsible for:
- Conducting credit checks, affordability checks, or identity checks.
- Preparing, issuing, or managing loan documentation.
- Chasing payments or handling arrears and collections.
- Carrying the credit risk of patient non-payment.
- Dealing with lending regulation, FCA reporting, or compliance obligations relating to the credit product.
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Clinic Responsibilities and Day-to-Day Operations #
What happens if a patient misses a payment?
Your clinic is not asked to chase payments or manage collections. Medicred manages all missed payments and collections directly with the patient.
How should we introduce finance to patients?
Medicred provides approved wording, promotional material, and guidance to ensure your team introduces finance clearly, confidently, and in a compliant manner.
Do we need to explain the loan terms to the patient in detail?
No. Your role is to make patients aware of the finance option. Medicred explains all loan terms, payment structures, and agreements directly to the patient.
